This is an English summary of our Dutch terms. In the event of a dispute, the Dutch text at segonda.nl/voorwaarden is authoritative.
All prices are in euros and include 21% Dutch VAT. Shipping is free on orders of € 100 and over; below that we charge € 4.99. An order is final once payment has been confirmed by our payment provider. Obvious pricing errors do not bind us.
We deliver in the Netherlands and Belgium within 1-3 working days of dispatch. You receive a track & trace link. If a delivery takes unexpectedly long, contact us and we'll sort it out or refund you.
You may return your purchase within 30 days of receipt without giving a reason — longer than the 14 days required by EU law. The device must be complete and undamaged. We refund the full amount, including the original shipping cost, within 5 working days of receiving the return.
You get a 3-year commercial warranty on every device, on top of your statutory rights. It covers technical defects, not drop damage, water damage or normal wear. We repair in the Netherlands within 5 working days or provide a replacement.
Payments run through Mollie. Deferred and instalment payments (Klarna, in3) are agreements between you and that provider; their terms apply to that part and you'll see them before confirming.
Not happy? Email service@segonda.nl and we'll respond within one working day. Can't we reach agreement? You can go to the European ODR platform at ec.europa.eu/consumers/odr.