Buying refurbished should feel as carefree as buying new. That's why you get three times the legal minimum warranty — on every device, in every condition.
If something breaks within 3 years through no fault of your own — a failing battery, a dead speaker, an unresponsive button — we sort it out. That applies to every device and every condition, including “Good”. The warranty covers technical defects; drop and water damage and visible wear from use are excluded.
Report the fault to our customer service (email or WhatsApp) and you'll receive a free shipping label. Our technicians repair it in the Netherlands within 5 working days, using original or A-grade parts. If a repair takes longer, you get a replacement device — you're never left without a phone for long.
Not entirely happy? You can return within 30 days without giving a reason. You get a free return label and the full purchase amount is back in your account within 5 working days.
Because we know exactly what we sell. Every device goes through 60+ checkpoints, the battery is measured (at least 85%) and weak parts are replaced before sale. That keeps our failure rate low — and lets us guarantee longer than most.
Yes. Every battery has at least 85% health on delivery (measured, not estimated). If performance drops abnormally fast during the warranty period, we replace the battery free of charge.
Nothing. Shipping to us, the repair and the return are all free. Only drop or water damage falls outside the warranty.
Within 5 working days, in the Netherlands. If it takes longer, we send a replacement device.
Report your return to customer service, stick the free return label on the box and drop the parcel at a parcel point. The full amount is back in your account within 5 working days.