Real people, based in the Netherlands. We answer within one working day, usually sooner.
Write to service@segonda.nl — in English or Dutch, whichever you prefer. Include your order number (SEG-…) and we can help you straight away.
Reply to your order confirmation. That way we immediately see what you bought, in which condition and when it shipped — no need to explain everything again.
You have 30 days to change your mind and a 3-year warranty on every device. Report it by email and you'll get a free return label; you don't pay shipping either way.
Ordering for a company? Tick “This is a business order” at checkout and enter your company name — it appears on the invoice. For larger volumes, email us.
Within one working day, usually the same day. Email is the quickest route because your order details come along automatically.
Yes. Our customer service answers in English and Dutch.
In the Netherlands. Testing, refurbishing and warranty repairs all happen here — nothing is sent abroad.